The AI backoffice for iGaming

Ask your backoffice anything.

GamDesk sits on top of your platform data and answers operations questions in plain English — player histories, payment issues, risk indicators, session activity. Read-only by default. Permission-aware. Every question audited.

Request early access See how it works

Design-partner programme now open — limited slots for operators and platforms, 2026.

gamdesk · ops-floor · read-only
>
role: cs_agent_l2 · brand: Aurora · jurisdiction: UK scope: enforced · audit: logged
Built for operators & platforms Works across PAM · payments · CRM Deploys in the cloud UK · EU · US data residency
The 2am escalation

Every player question is a five-screen journey.

Your team already has the data. What they don't have is a fast way to ask it a question. GamDesk turns your existing backoffice into something you can talk to.

Without GamDesk
  • 01Open the PAM, search the player, load the profile
  • 02Switch to the payments provider for the failed withdrawal
  • 03Check the CRM for prior contacts and notes
  • 04Pull session history from the BI tool — if it's loaded today
  • 05Piece it together in a Slack thread. Answer the ticket.
≈ 4–8 minutes per query · × every ticket, every shift
With GamDesk
  • >"What happened with player 88213's withdrawal yesterday?"
  • >Answer in seconds — with linked source records for verification
  • >Case summary drafted, ready to paste into the ticket
≈ 15 seconds · same data, one question
How it works

A reasoning layer over the systems you already run.

GamDesk doesn't replace your backoffice — it makes it answerable. No screens to migrate, no workflows to retrain.

01 / CONNECT

Feed it your data

Seed GamDesk with a one-off batch import of your history — players, transactions, sessions, bonuses, KYC events — then keep it live in real time through our ingestion API. One managed store; GamDesk never connects back into your systems. Your data never trains anyone's models.

02 / UNDERSTAND

iGaming-native semantics

GamDesk speaks the industry's language out of the box — GGR, pending withdrawal, wagering requirement, reverse withdrawal. Questions map to vetted, typed queries — not raw SQL guesswork.

03 / ASK

Answers with receipts

Every answer cites the underlying records so your team can verify in one click. Every question is logged — who asked, what ran, what was returned. Your auditors will approve.

Example queries

The questions your floor asks all day.

Each one currently takes screens, filters and exports. With GamDesk it takes a sentence.

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Show me this player's last 20 transactionsCS · instant context on any ticket
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Why did withdrawal #99231 fail?Payments · provider response decoded, plainly
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Is this player showing risk indicators?Safer gambling · explained score with evidence
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Summarise this account for escalationTeam leads · a case pack in seconds, not an hour
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Which VIPs went quiet in the last 14 days?VIP · churn signals before the revenue leaves
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Any deposit spikes on new accounts today?Fraud ops · anomalies surfaced, not spreadsheeted
AI-powered reporting

Describe the report. Get the report.

The same questions, one level up. Ask for a report in plain English and GamDesk composes it from the same vetted metrics — rendered as tables and charts, ready to export or schedule.

  • ASK
    Prompt to report. "GGR by brand, last quarter, weekly breakdown, chart + table" — no builder, no BI ticket, no waiting on the data team.
  • CONSISTENT
    One definition of every metric. GGR, NGR, ARPU, reverse-withdrawal rate — defined once in the semantic layer, versioned, identical in every report and for every user.
  • EXPORT
    Board-ready output. Export to PDF, CSV or XLSX in a click. Saved reports are named, parameterised and re-runnable — share within a role.
  • SCHEDULE
    Delivered on a cadence. "Email this to me every Monday at 08:00." Same RBAC, same audit trail as every question asked on the floor.
> GGR by brand, last quarter, chart + table
GGR by brand · Q1 2026weekly · £ GBP
Aurora£2.41M
Nova Bet£1.78M
Vega Play£1.25M
Orbit£0.91M
Total GGR
£6.35M+8.2%
NGR
£4.9M+6.1%
ARPU
£58+3.4%
PDF CSV XLSX schedule: Mon 08:00
Optional write-back

When you're ready, turn answers into actions.

GamDesk never writes to your systems itself. You register each action as an endpoint on your side — a URL and its credentials — and GamDesk calls it only after a human approves. Your API does the write; GamDesk just asks it to, and logs who approved and why.

  • PAYMENTS
    Approve or release a withdrawal. "Release withdrawal #99231 — KYC now clears." GamDesk surfaces the checks, you confirm the payout.
  • BONUS
    Bonus & campaign setup. "Set up a 20% reload for the VIP segment, £50 cap, 30× wagering." GamDesk composes it against your promo API — you approve.
  • KYC
    Trigger re-verification. Kick off KYC document checks straight from the account it just flagged.
  • REVIEW
    Queue for manual review. Push a risky account into the right team's queue with the evidence attached.
  • SEGMENT
    Update segments & tags. Move players between marketing segments or apply suppression flags.

How it connects: register each action once as an endpoint + auth. When someone approves, GamDesk calls that endpoint with your credentials — your platform performs the write and returns the result. GamDesk can only do what the endpoints you expose allow, scoped to the roles you define.

Human-confirmed Permission-gated Fully audited Your APIs only
gamdesk · actions · confirm required
>set up a 20% reload bonus for VIP, £50 cap
proposed action · awaiting approval
Bonus type20% reload
SegmentVIP · 142 players
Max bonus£50.00
Wagering30× · 14-day expiry
Calls endpointPOST /campaigns
Authoperator key · vault
Confirm & write requires: bonus_admin · action logged
Built for a regulated industry

Read-only by default. Auditable by design.

GamDesk was designed to pass your infosec review, not fight it — in every jurisdiction you operate in, from the UKGC to US state gaming boards. Every question — and every action — is scoped to exactly what the user is allowed to see. Write access, where enabled, stays behind human confirmation.

scope: role brand jurisdiction market currency data type
RO

Read-only by default

Out of the box GamDesk only answers questions. Any write action is opt-in, routed through an API you expose, and confirmed by a human first — no autonomous changes, no surprises.

RBAC

Permission-scoped, every dimension

Access is inherited from your operator and enforced at the query layer — by role, brand, jurisdiction, market and data type. A UK agent never sees a Malta brand's players; a New Jersey agent never sees UK players — and the data never leaves its jurisdiction. The model physically cannot reach past what the user is entitled to.

LOG

Full audit trail

Every question, every query executed, every answer returned — logged and exportable. Turn "who accessed this player's data?" into a report, not an investigation.

ISO

Isolation & residency

A dedicated instance per jurisdiction — your data physically resides inside its own regulatory boundary (UK, EU, or US state-by-state) and never mixes with another. Encryption in transit and at rest. You push data to us; GamDesk never connects back into your systems.

The payback

What your floor gets back.

Every player question today is a four-to-eight-minute, five-screen journey. GamDesk answers it in seconds. Move the sliders to see the time — and cost — your team reclaims.

Your team

20 agents
20
4 min

Today: 4–8 min across PAM, payments, CRM & BI. With GamDesk: seconds.

Reclaimed every month

Hours saved8,800 tickets × 4 min587 hrs
Full-time equivalentat ~160 hrs / FTE3.7 FTE
Value reclaimed587 hrs × £18/hr£10,560
Per year £126,7207,040 hrs · £6,336/agent

Indicative. Counts only time saved answering routine player questions — before faster escalations, churn caught early, and audit time removed. Design-partner terms agreed individually.

Early access · 2026

Become a design partner.

We're onboarding a small number of operators and platforms to shape GamDesk against real operational workloads. Design partners get preferential terms — permanently.

> Thanks — we'll be in touch shortly.

Or write to us directly: hello@gamdesk.ai